Frequently Asked Questions
Everything you need to know about our unique collections and shipping policies.
How do I care for my pleated carabiner skirt?
To preserve the structure of the pleats and the integrity of the hardware, we recommend professional dry cleaning only. Remove any detachable charms before cleaning.
Where do you ship from and what are the delivery times?
All orders are dispatched from our studio in London. Domestic UK orders typically arrive within 2-3 business days, while international shipping usually takes 5-7 business days depending on customs.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the items are unworn, have all original tags attached, and are in their original packaging.
Are your materials sustainably sourced?
Yes, we prioritize the use of deadstock fabrics and recycled materials. Many of our pieces are crafted from vintage textiles, making each item unique.
How can I determine my size in Chopova Lowena garments?
Our sizing can vary due to the artisanal nature of our construction. Please refer to the specific measurement chart on each product page or contact our customer service for fit advice.
Do I have to pay international duties and taxes?
For orders outside of the UK, the recipient is responsible for all import duties and local taxes. These fees are determined by your local customs office.